These General Terms and Conditions apply to Office/Co-Working, Virtual Office and
Membership agreements for services We supply to You.
- General Agreement
1.1. Nature of an agreement: At all times, each Centre remains in Our possession and control.
YOU ACCEPT THAT AN AGREEMENT CREATES NO TENANCY INTEREST, LEASEHOLD
ESTATE OR OTHER REAL PROPERTY INTEREST IN YOUR FAVOUR WITH RESPECT TO
THE ACCOMMODATION. Occupation by You is the commercial equivalent of an agreement for
accommodation in a hotel. We are giving You the right to share the use of the Centre with Us
and other clients.
1.2. House Rules: The House Rules, which are incorporated into these terms and conditions,
are primarily in place and enforced to ensure that all clients have a professional environment to
1.3. AUTOMATIC RENEWAL: SO THAT WE CAN MANAGE YOUR SERVICES EFFECTIVELY
AND TO ENSURE SEAMLESS CONTINUITY OF THOSE SERVICES, ALL AGREEMENTS
WILL RENEW AUTOMATICALLY FOR SUCCESSIVE PERIODS EQUAL TO THE CURRENT
TERM UNTIL BROUGHT TO AN END BY YOU OR US. ALL PERIODS SHALL RUN TO THE
LAST DAY OF THE MONTH IN WHICH THEY WOULD OTHERWISE EXPIRE. THE FEES ON
ANY RENEWAL WILL BE AT THE THEN PREVAILING MARKET RATE (PRICES ARE SET
ANNUALLY SO DEPENDING ON WHEN YOUR AGREEMENT IS DUE TO RENEW, THERE
MAY BE A CHANGE IN PRICE). IF YOU DO NOT WISH FOR AN AGREEMENT TO RENEW
THEN YOU CAN CANCEL IT EASILY WITH EFFECT FROM THE END DATE STATED IN THE
AGREEMENT, OR AT THE END OF ANY EXTENSION OR RENEWAL PERIOD, BY GIVING
US PRIOR NOTICE. NOTICE MUST BE GIVEN THROUGH YOUR ONLINE ACCOUNT OR
THROUGH THE APP. THE NOTICE PERIODS REQUIRED ARE AS FOLLOWS: Term Notice
Period Month-to-Month no less than 1 month’s notice from the 1st day of any calendar month 3
months no less than 2 months’ notice prior to the end of the term More than 3 months no less
than 3 months’ notice prior to the end of the term
1.5. We may elect not to renew an agreement. If so, We will inform You by email, through the
App or Your online account, according to the same notice periods specified above.
1.7. Ending an agreement immediately: We may put an end to an agreement immediately by
giving You notice if (a) You become insolvent or bankrupt; or (b) You breach one of your
obligations which cannot be remedied, or which We have given You notice to remedy and which
You have failed to remedy within 14 days of that notice; or (c) Your conduct, or that of someone
at the Centre with Your permission or invitation, is incompatible with ordinary office use and, (i)
that conduct continues despite You having been given notice, or (ii) that conduct is material
enough (in Our reasonable opinion) to warrant immediate termination; or (d) You are in breach
of the “Compliance With Law” clause below. If We put an end to an agreement for any of the
reasons referred to in this clause, it does not put an end to any of Your financial obligations,
including, without limitation, for the remainder of the period for which Your agreement would
have lasted if We had not terminated it.
1.8. When an Office agreement ends: When an agreement ends You must vacate Your
accommodation immediately, leaving it in the same state and condition as it was when You took
it. Upon Your departure or if You choose to relocate to a different room within the HeadQ, We
will charge a fixed office restoration service fee to cover normal cleaning and any costs incurred
to return the accommodation to its original condition and state. This fee will differ and is listed in
the House Rules. We reserve the right to charge additional reasonable fees for any repairs
needed above and beyond normal wear and tear. If You leave any property in the Centre, We
may dispose of it at Your cost in any way, We choose without owing You any responsibility for it
or any proceeds of sale. If You continue to use the accommodation when an agreement has
ended, You are responsible for any loss, claim or liability We may incur as a result of Your
failure to vacate on time.
- Use of the Centres:
2.1. Business Operations: You may not carry on a business that competes with Our business of
providing serviced offices and flexible working. You may not use Our name (or that of Our
affiliates) in any way in connection with Your business. You are only permitted to use the
address of a Centre as Your registered office address if it is permitted by both law and if We
have given You prior written consent (given the administration there is an additional fee
chargeable for this service). You must only use the accommodation for office business
purposes. If We decide that a request for any particular service is excessive, We reserve the
right to charge an additional fee. In order to ensure that the Centre provides a great working
environment for all, We kindly ask you to limit any excessive visits by members of the public.
2.2.1. Alterations or Damage: You are liable for any damage caused by You or those in the
Centre with Your permission, whether express or implied, including but not limited to all
employees, contractors and/or agents.
2.2.2. IT Installations: We take great pride in Our IT infrastructure and its upkeep and, therefore,
You must not install any cabling, IT or telecom connections without Our consent, which We may
refuse at our absolute discretion. As a condition to Our consent, You must permit Us to oversee
any installations (for example, IT or electrical systems) and to verify that such installations do
not interfere with the use of the accommodation by other clients or Us or any landlord of the
building. Fees for installation and de-installation will be at Your cost.
2.2.3. Use of the Accommodation: An agreement will list the accommodation We initially allocate
for Your use. You will have a non-exclusive right to the rooms allocated to You. Where the
accommodation is a Coworking desk, this can only be used by one individual, it cannot be
shared amongst multiple individuals. Occasionally to ensure the efficient running of the Centre,
We may need to allocate different accommodation to You, but it will be of reasonably equivalent
size and We will notify You with respect to such different accommodation in advance.
2.2.4. Access to the Accommodation: To maintain a high level of service, We may need to enter
Your accommodation and may do so at any time, including and without limitation, in an
emergency, for cleaning and inspection or in order to resell the space if You have given notice
to terminate. We will always endeavor to respect any of Your reasonable security procedures to
protect the confidentiality of Your business.
2.3.1. If You have subscribed to a Membership Agreement, You will have access to all
participating centres worldwide during standard business working hours and subject to
2.3.2. Membership Usage: Usage is measured in whole days and unused days cannot be
carried over to the following month. A membership is not intended to be a replacement for a
full-time workspace and all workspaces must be cleared at the end of each day. You are solely
responsible for Your belongings at the centre at all times. We are not responsible for any
property that is left unattended. Should You use more than Your membership entitlement, We
will charge You an additional usage fee. You may bring in 1 guest free of charge (subject to fair
usage). Any additional guests will be required to purchase a day pass.
2.3.3 Compliance with Law: You must comply with all relevant laws and regulations in the
conduct of Your business. You must not do anything that may interfere with the use of the
Centre by Us or by others (including but not limited to political campaigning or immoral activity),
cause any nuisance or annoyance, or cause loss or damage to Us (including damage to
reputation) or to the owner of any interest in the building. If We have been advised by any
government authority or other legislative body that it has reasonable suspicion that You are
conducting criminal activities from the Centre, or You are or will become subject to any
government sanctions, then We shall be entitled to terminate any and all of Your agreements
with immediate effect. You acknowledge that any breach by You of this clause shall constitute a
material default, entitling Us to terminate Your agreement without further notice.
2.5. Ethical Trading: Both We and You shall comply at all times with all relevant anti-slavery,
anti-bribery and anticorruption laws.
2.6. Data Protection:
2.6.1. Each party shall comply with all applicable data protection legislation. The basis on which
we will process Your personal data is set out in our privacy policies.
2.6.2. You acknowledge and accept that we may collect and process personal data concerning
You and/or your personnel in the course of our agreement for services with you. Such personal
you will ensure that you have the necessary consents and notices in place to allow for this.
2.7. Employees: We will both have invested a great deal in training Our staff, therefore, neither
of us may knowingly solicit or offer employment to the other’s staff employed in the Centre (or
for 3 months after they have left their employment). To recompense the other for staff training
and investment costs, if either of us breaches this clause the breaching party will pay upon
demand to the other the equivalent of 6 months’ salary of any employee concerned.
2.8. Confidentiality: The terms of an agreement are confidential. Neither of us may disclose
them without the other’s consent unless required to do so by law or an official authority. This
obligation continues for a period of 3 years after an agreement ends.
2.9. Assignment: An agreement is personal to You and cannot be transferred to anyone else
without prior consent from Us unless such transfer is required by law. However, We will not
unreasonably withhold our consent to assignment to an affiliate provided that You execute our
standard form of assignment. We may transfer any agreement and any and all amounts payable
by You under an agreement to any other member of Our group.
2.10. Applicable law: An agreement is interpreted and enforced in accordance with the law of
the place where the Centre is located. We and You both accept the exclusive jurisdiction of the
courts of that jurisdiction. If any provision of these terms and conditions is held void or
unenforceable under the applicable law, the other provisions shall remain in force.
- Our liability to You and Insurance
3.1. The extent of Our liability: To the maximum extent permitted by applicable law, We are not
liable to You in respect of any loss or damage You suffer in connection with an agreement,
including without limitation any loss or damage arising as a result of our failure to provide a
service as a result of mechanical breakdown, strike or other event outside of Our reasonable
control otherwise unless We have acted deliberately or have been negligent. In no event shall
We be liable for any loss or damage until You provide written notice and give Us a reasonable
time to remedy it. If We are liable for failing to provide You with any service under an agreement
then, subject to the exclusions and limits set out immediately below, We will pay any actual and
the reasonable additional expense You have incurred in obtaining the same or similar service
3.2. Your Insurance: It is Your responsibility to arrange insurance for property which You bring
in to the Centre, for any mail/post You send or receive and for Your own liability to your
employees and to third parties. We strongly recommend that You put such insurance in place.
3.3. IT Services and Obligations: Whilst We have security internet protocols in place and strive
to provide seamless internet connectivity, WE DO NOT MAKE ANY REPRESENTATION AND
CANNOT GUARANTEE ANY MAINTAINED LEVEL OF CONNECTIVITY TO OUR NETWORK
OR TO THE INTERNET, NOR THE LEVEL OF SECURITY OF IT INFORMATION AND DATA
THAT YOU PLACE ON IT. You should adopt whatever security measures (such as encryption)
You believe are appropriate to Your business. Your sole and exclusive remedy in relation to
issues of reduced connectivity which are within Our reasonable control shall be for Us to rectify
the issue within a reasonable time following notice from You to Us. 3.4. EXCLUSION OF
CONSEQUENTIAL LOSSES: WE WILL NOT IN ANY CIRCUMSTANCES HAVE ANY
LIABILITY TO YOU FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF ANTICIPATED
SAVINGS, LOSS OF OR DAMAGE TO DATA, THIRD PARTY CLAIMS OR ANY
CONSEQUENTIAL LOSS. WE STRONGLY RECOMMEND THAT YOU INSURE AGAINST ALL
SUCH POTENTIAL LOSS, DAMAGE, EXPENSE OR LIABILITY.
3.5. Financial limits to our liability: In all cases, our liability to You is subject to the following
limits: 3.5.1. without limit for personal injury or death; 3.5.2. up to a maximum of GBP 1 million
(or USD 1.5 million or EUR 1 million or other local equivalent) for any one event or series of
connected events for damage to Your personal property; and 3.5.3. in respect of any other loss
or damage, up to a maximum equal to 125% of the total fees paid between the date services
under an agreement commenced and the date on which the claim in question arises; or if
higher, for office agreements only, GBP 50,000 / USD 100,000 / EUR 66,000 (or local
- Fees 4.1. Service Retainer/Deposit: Your service retainer / deposit will be held by Us without
generating interest as security for performance of all Your obligations under an agreement. All
requests for the return must be made through Your online account or App after which the
service retainer/deposit or any balance will be returned within 30 days to You once your
agreement has ended and when You have settled Your account. We will deduct any
outstanding fees and other costs due to Us before returning the balance to You. We may
require You to pay an increased retainer/deposit if the monthly office or virtual office fee
increases upon renewal, outstanding fees exceed the service retainer/deposit held and/or You
frequently fail to pay invoices when due. 4.2. Taxes and duty charges: You agree to pay
promptly (i) all sales, use, excise, consumption and any other taxes and license fees which You
are required to pay to any governmental authority (and, at Our request, You will provide to Us
evidence of such payment) and (ii) any taxes paid by Us to any governmental authority that are
attributable to Your accommodation, where applicable, including, without limitation, any gross
receipts, rent and occupancy taxes, tangible personal property taxes, duties or other
documentary taxes and fees. 4.3. Payment: We are continually striving to reduce our
environmental impact and support You in doing the same. Therefore, We will send all invoices
electronically and You will make payments via an automated method such as Direct Debit or
Credit Card, wherever local banking systems permit. 4.4. Late payment: If You do not pay fees
when due, a fee will be charged on all overdue balances. If You dispute any part of an invoice,
You must pay the amount not in dispute by the due date or be subject to late fees. We also
reserve the right to withhold services (including for the avoidance of doubt, denying You access
to the Centre where applicable) while there are any outstanding fees and/or interest, or You are
in breach of an agreement.
4.5. Insufficient Funds: Due to the additional administration We incur, You will pay a fee for any
returned or declined payments due to insufficient funds. This fee will differ by country and is
listed in the House Rules. 4.6. Activation: An activation fee is payable in respect of each
agreement You have with Us (including any new agreements entered into under clause 1.9
above). This fee covers the administrative cost of the client onboarding process and account
setup. This fee is set out in each Local Services Agreement and is charged on a per occupant
basis for Serviced Office and Coworking (dedicated desk), on a per location basis for Virtual
Office and on a per person basis for Membership. Further information is set out in the House
Rules. 4.7. Indexation: If an agreement is for a term of more than 12 months, We will increase
the monthly fee on each anniversary of the start date in line with the relevant inflation index
detailed in the House Rules. 4.8. Standard services: Monthly fees, plus applicable taxes, and
any recurring services requested by You are payable monthly in advance. Where a daily rate
applies, the charge for any such month will be 30 times the daily fee. For a period of less than
one month, the fee will be applied on a daily basis. 4.9. Pay-as-you-use and Additional Variable
Services: Fees for pay-as-you-use services, plus applicable taxes, are payable monthly in
arrears at our standard rates which may change from time to time and are available on request.
4.10. Discounts, Promotions and Offers: If You benefited from a special discount, promotion or
offer, We will discontinue that discount, promotion or offer without notice if You materially
breach Your agreement.