Terms&Conditions

These General Terms and Conditions apply to Office/Co-Working, Virtual Office and
Membership agreements for services We supply to You.

  1. General Agreement
    1.1. Nature of an agreement: At all times, each Centre remains in Our possession and control.
    YOU ACCEPT THAT AN AGREEMENT CREATES NO TENANCY INTEREST, LEASEHOLD
    ESTATE OR OTHER REAL PROPERTY INTEREST IN YOUR FAVOUR WITH RESPECT TO
    THE ACCOMMODATION. Occupation by You is the commercial equivalent of an agreement for
    accommodation in a hotel. We are giving You the right to share the use of the Centre with Us
    and other clients.
    1.2. House Rules: The House Rules, which are incorporated into these terms and conditions,
    are primarily in place and enforced to ensure that all clients have a professional environment to
    work in.
    1.3. AUTOMATIC RENEWAL: SO THAT WE CAN MANAGE YOUR SERVICES EFFECTIVELY
    AND TO ENSURE SEAMLESS CONTINUITY OF THOSE SERVICES, ALL AGREEMENTS
    WILL RENEW AUTOMATICALLY FOR SUCCESSIVE PERIODS EQUAL TO THE CURRENT
    TERM UNTIL BROUGHT TO AN END BY YOU OR US. ALL PERIODS SHALL RUN TO THE
    LAST DAY OF THE MONTH IN WHICH THEY WOULD OTHERWISE EXPIRE. THE FEES ON
    ANY RENEWAL WILL BE AT THE THEN PREVAILING MARKET RATE (PRICES ARE SET
    ANNUALLY SO DEPENDING ON WHEN YOUR AGREEMENT IS DUE TO RENEW, THERE
    MAY BE A CHANGE IN PRICE). IF YOU DO NOT WISH FOR AN AGREEMENT TO RENEW
    THEN YOU CAN CANCEL IT EASILY WITH EFFECT FROM THE END DATE STATED IN THE
    AGREEMENT, OR AT THE END OF ANY EXTENSION OR RENEWAL PERIOD, BY GIVING
    US PRIOR NOTICE. NOTICE MUST BE GIVEN THROUGH YOUR ONLINE ACCOUNT OR
    THROUGH THE APP. THE NOTICE PERIODS REQUIRED ARE AS FOLLOWS: Term Notice
    Period Month-to-Month no less than 1 month’s notice from the 1st day of any calendar month 3
    months no less than 2 months’ notice prior to the end of the term More than 3 months no less
    than 3 months’ notice prior to the end of the term
    1.5. We may elect not to renew an agreement. If so, We will inform You by email, through the
    App or Your online account, according to the same notice periods specified above.
    1.7. Ending an agreement immediately: We may put an end to an agreement immediately by
    giving You notice if (a) You become insolvent or bankrupt; or (b) You breach one of your
    obligations which cannot be remedied, or which We have given You notice to remedy and which
    You have failed to remedy within 14 days of that notice; or (c) Your conduct, or that of someone
    at the Centre with Your permission or invitation, is incompatible with ordinary office use and, (i)
    that conduct continues despite You having been given notice, or (ii) that conduct is material
    enough (in Our reasonable opinion) to warrant immediate termination; or (d) You are in breach
    of the “Compliance With Law” clause below. If We put an end to an agreement for any of the
    reasons referred to in this clause, it does not put an end to any of Your financial obligations,
    including, without limitation, for the remainder of the period for which Your agreement would
    have lasted if We had not terminated it.
    1.8. When an Office agreement ends: When an agreement ends You must vacate Your
    accommodation immediately, leaving it in the same state and condition as it was when You took
    it. Upon Your departure or if You choose to relocate to a different room within the HeadQ, We
    will charge a fixed office restoration service fee to cover normal cleaning and any costs incurred
    to return the accommodation to its original condition and state. This fee will differ and is listed in
    the House Rules. We reserve the right to charge additional reasonable fees for any repairs
    needed above and beyond normal wear and tear. If You leave any property in the Centre, We
    may dispose of it at Your cost in any way, We choose without owing You any responsibility for it
    or any proceeds of sale. If You continue to use the accommodation when an agreement has
    ended, You are responsible for any loss, claim or liability We may incur as a result of Your
    failure to vacate on time.
  2. Use of the Centres:
    2.1. Business Operations: You may not carry on a business that competes with Our business of
    providing serviced offices and flexible working. You may not use Our name (or that of Our
    affiliates) in any way in connection with Your business. You are only permitted to use the
    address of a Centre as Your registered office address if it is permitted by both law and if We
    have given You prior written consent (given the administration there is an additional fee
    chargeable for this service). You must only use the accommodation for office business
    purposes. If We decide that a request for any particular service is excessive, We reserve the
    right to charge an additional fee. In order to ensure that the Centre provides a great working
    environment for all, We kindly ask you to limit any excessive visits by members of the public.
    2.2. Accommodation
    2.2.1. Alterations or Damage: You are liable for any damage caused by You or those in the
    Centre with Your permission, whether express or implied, including but not limited to all
    employees, contractors and/or agents.
    2.2.2. IT Installations: We take great pride in Our IT infrastructure and its upkeep and, therefore,
    You must not install any cabling, IT or telecom connections without Our consent, which We may
    refuse at our absolute discretion. As a condition to Our consent, You must permit Us to oversee
    any installations (for example, IT or electrical systems) and to verify that such installations do
    not interfere with the use of the accommodation by other clients or Us or any landlord of the
    building. Fees for installation and de-installation will be at Your cost.
    2.2.3. Use of the Accommodation: An agreement will list the accommodation We initially allocate
    for Your use. You will have a non-exclusive right to the rooms allocated to You. Where the
    accommodation is a Coworking desk, this can only be used by one individual, it cannot be
    shared amongst multiple individuals. Occasionally to ensure the efficient running of the Centre,
    We may need to allocate different accommodation to You, but it will be of reasonably equivalent
    size and We will notify You with respect to such different accommodation in advance.
    2.2.4. Access to the Accommodation: To maintain a high level of service, We may need to enter
    Your accommodation and may do so at any time, including and without limitation, in an
    emergency, for cleaning and inspection or in order to resell the space if You have given notice
    to terminate. We will always endeavor to respect any of Your reasonable security procedures to
    protect the confidentiality of Your business.
    2.3. Membership:
    2.3.1. If You have subscribed to a Membership Agreement, You will have access to all
    participating centres worldwide during standard business working hours and subject to
    availability.
    2.3.2. Membership Usage: Usage is measured in whole days and unused days cannot be
    carried over to the following month. A membership is not intended to be a replacement for a
    full-time workspace and all workspaces must be cleared at the end of each day. You are solely
    responsible for Your belongings at the centre at all times. We are not responsible for any
    property that is left unattended. Should You use more than Your membership entitlement, We
    will charge You an additional usage fee. You may bring in 1 guest free of charge (subject to fair
    usage). Any additional guests will be required to purchase a day pass.
    2.3.3 Compliance with Law: You must comply with all relevant laws and regulations in the
    conduct of Your business. You must not do anything that may interfere with the use of the
    Centre by Us or by others (including but not limited to political campaigning or immoral activity),
    cause any nuisance or annoyance, or cause loss or damage to Us (including damage to
    reputation) or to the owner of any interest in the building. If We have been advised by any
    government authority or other legislative body that it has reasonable suspicion that You are
    conducting criminal activities from the Centre, or You are or will become subject to any
    government sanctions, then We shall be entitled to terminate any and all of Your agreements
    with immediate effect. You acknowledge that any breach by You of this clause shall constitute a
    material default, entitling Us to terminate Your agreement without further notice.
    2.5. Ethical Trading: Both We and You shall comply at all times with all relevant anti-slavery,
    anti-bribery and anticorruption laws.
    2.6. Data Protection:
    2.6.1. Each party shall comply with all applicable data protection legislation. The basis on which
    we will process Your personal data is set out in our privacy policies.
    2.6.2. You acknowledge and accept that we may collect and process personal data concerning
    You and/or your personnel in the course of our agreement for services with you. Such personal
    data will be processed in accordance with our privacy policy. Where you provide this data to us,
    you will ensure that you have the necessary consents and notices in place to allow for this.
    2.7. Employees: We will both have invested a great deal in training Our staff, therefore, neither
    of us may knowingly solicit or offer employment to the other’s staff employed in the Centre (or
    for 3 months after they have left their employment). To recompense the other for staff training
    and investment costs, if either of us breaches this clause the breaching party will pay upon
    demand to the other the equivalent of 6 months’ salary of any employee concerned.
    2.8. Confidentiality: The terms of an agreement are confidential. Neither of us may disclose
    them without the other’s consent unless required to do so by law or an official authority. This
    obligation continues for a period of 3 years after an agreement ends.
    2.9. Assignment: An agreement is personal to You and cannot be transferred to anyone else
    without prior consent from Us unless such transfer is required by law. However, We will not
    unreasonably withhold our consent to assignment to an affiliate provided that You execute our
    standard form of assignment. We may transfer any agreement and any and all amounts payable
    by You under an agreement to any other member of Our group.
    2.10. Applicable law: An agreement is interpreted and enforced in accordance with the law of
    the place where the Centre is located. We and You both accept the exclusive jurisdiction of the
    courts of that jurisdiction. If any provision of these terms and conditions is held void or
    unenforceable under the applicable law, the other provisions shall remain in force.
  3. Our liability to You and Insurance
    3.1. The extent of Our liability: To the maximum extent permitted by applicable law, We are not
    liable to You in respect of any loss or damage You suffer in connection with an agreement,
    including without limitation any loss or damage arising as a result of our failure to provide a
    service as a result of mechanical breakdown, strike or other event outside of Our reasonable
    control otherwise unless We have acted deliberately or have been negligent. In no event shall
    We be liable for any loss or damage until You provide written notice and give Us a reasonable
    time to remedy it. If We are liable for failing to provide You with any service under an agreement
    then, subject to the exclusions and limits set out immediately below, We will pay any actual and
    the reasonable additional expense You have incurred in obtaining the same or similar service
    from elsewhere.
    3.2. Your Insurance: It is Your responsibility to arrange insurance for property which You bring
    in to the Centre, for any mail/post You send or receive and for Your own liability to your
    employees and to third parties. We strongly recommend that You put such insurance in place.
    3.3. IT Services and Obligations: Whilst We have security internet protocols in place and strive
    to provide seamless internet connectivity, WE DO NOT MAKE ANY REPRESENTATION AND
    CANNOT GUARANTEE ANY MAINTAINED LEVEL OF CONNECTIVITY TO OUR NETWORK
    OR TO THE INTERNET, NOR THE LEVEL OF SECURITY OF IT INFORMATION AND DATA
    THAT YOU PLACE ON IT. You should adopt whatever security measures (such as encryption)
    You believe are appropriate to Your business. Your sole and exclusive remedy in relation to
    issues of reduced connectivity which are within Our reasonable control shall be for Us to rectify
    the issue within a reasonable time following notice from You to Us. 3.4. EXCLUSION OF
    CONSEQUENTIAL LOSSES: WE WILL NOT IN ANY CIRCUMSTANCES HAVE ANY
    LIABILITY TO YOU FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF ANTICIPATED
    SAVINGS, LOSS OF OR DAMAGE TO DATA, THIRD PARTY CLAIMS OR ANY
    CONSEQUENTIAL LOSS. WE STRONGLY RECOMMEND THAT YOU INSURE AGAINST ALL
    SUCH POTENTIAL LOSS, DAMAGE, EXPENSE OR LIABILITY.
    3.5. Financial limits to our liability: In all cases, our liability to You is subject to the following
    limits: 3.5.1. without limit for personal injury or death; 3.5.2. up to a maximum of GBP 1 million
    (or USD 1.5 million or EUR 1 million or other local equivalent) for any one event or series of
    connected events for damage to Your personal property; and 3.5.3. in respect of any other loss
    or damage, up to a maximum equal to 125% of the total fees paid between the date services
    under an agreement commenced and the date on which the claim in question arises; or if
    higher, for office agreements only, GBP 50,000 / USD 100,000 / EUR 66,000 (or local
    equivalent).
  4. Fees 4.1. Service Retainer/Deposit: Your service retainer / deposit will be held by Us without
    generating interest as security for performance of all Your obligations under an agreement. All
    requests for the return must be made through Your online account or App after which the
    service retainer/deposit or any balance will be returned within 30 days to You once your
    agreement has ended and when You have settled Your account. We will deduct any
    outstanding fees and other costs due to Us before returning the balance to You. We may
    require You to pay an increased retainer/deposit if the monthly office or virtual office fee
    increases upon renewal, outstanding fees exceed the service retainer/deposit held and/or You
    frequently fail to pay invoices when due. 4.2. Taxes and duty charges: You agree to pay
    promptly (i) all sales, use, excise, consumption and any other taxes and license fees which You
    are required to pay to any governmental authority (and, at Our request, You will provide to Us
    evidence of such payment) and (ii) any taxes paid by Us to any governmental authority that are
    attributable to Your accommodation, where applicable, including, without limitation, any gross
    receipts, rent and occupancy taxes, tangible personal property taxes, duties or other
    documentary taxes and fees. 4.3. Payment: We are continually striving to reduce our
    environmental impact and support You in doing the same. Therefore, We will send all invoices
    electronically and You will make payments via an automated method such as Direct Debit or
    Credit Card, wherever local banking systems permit. 4.4. Late payment: If You do not pay fees
    when due, a fee will be charged on all overdue balances. If You dispute any part of an invoice,
    You must pay the amount not in dispute by the due date or be subject to late fees. We also
    reserve the right to withhold services (including for the avoidance of doubt, denying You access
    to the Centre where applicable) while there are any outstanding fees and/or interest, or You are
    in breach of an agreement.
    4.5. Insufficient Funds: Due to the additional administration We incur, You will pay a fee for any
    returned or declined payments due to insufficient funds. This fee will differ by country and is
    listed in the House Rules. 4.6. Activation: An activation fee is payable in respect of each
    agreement You have with Us (including any new agreements entered into under clause 1.9
    above). This fee covers the administrative cost of the client onboarding process and account
    setup. This fee is set out in each Local Services Agreement and is charged on a per occupant
    basis for Serviced Office and Coworking (dedicated desk), on a per location basis for Virtual
    Office and on a per person basis for Membership. Further information is set out in the House
    Rules. 4.7. Indexation: If an agreement is for a term of more than 12 months, We will increase
    the monthly fee on each anniversary of the start date in line with the relevant inflation index
    detailed in the House Rules. 4.8. Standard services: Monthly fees, plus applicable taxes, and
    any recurring services requested by You are payable monthly in advance. Where a daily rate
    applies, the charge for any such month will be 30 times the daily fee. For a period of less than
    one month, the fee will be applied on a daily basis. 4.9. Pay-as-you-use and Additional Variable
    Services: Fees for pay-as-you-use services, plus applicable taxes, are payable monthly in
    arrears at our standard rates which may change from time to time and are available on request.
    4.10. Discounts, Promotions and Offers: If You benefited from a special discount, promotion or
    offer, We will discontinue that discount, promotion or offer without notice if You materially
    breach Your agreement.